Why I Left SiteGround: Now A Money Grabbing Host With TTFB + Reliability Issues, Covers Up Bad Reviews By Using Facebook Groups, Legal Threats, Affiliates

SiteGround is good… when you’re comparing them to Bluehost/GoDaddy.

But if you compare them to ChemiCloud, Cloudways Vultr High Frequency, or Rocket.net’s <100ms global TTFB, SiteGround starts looking like Bluehost. Oh, you haven’t heard of these?

That’s because SiteGround controls many popular Facebook groups and removes bad reviews or posts mentioning a different host. They also threaten people who write bad reviews. What you’re left with are fake reviews from Facebook admins, affiliates, and paid partnerships. That’s why you don’t hear about the 2M SiteGround domains that got deindexed from Google. Or their TTFB issues. Or how the SG Optimizer plugin does a poor job with web vitals. Just look at these migration results from ex-SiteGround clients who moved to Cloudways, Rocket.net, NameHero.

This isn’t just about performance. SiteGround went from customer-first to “bottom line first.” That’s why they discontinued free Cloudflare, cPanel, and started charging $30/site migrations and a $14.99/mo CDN. Quality of support went down, yet they now charge up to 7.5x renewals after 1 year. This isn’t just me complaining… you can look at the bad feedback on Hristo’s AMA.

But hey, if you want to pay $25/mo+ for shared hosting or $100/mo+ for cloud hosting, it’s your money. I’ve referred about 3,000 people to them. Now I’m targeting 3,000 thank you letters from people who I helped avoid SiteGround because they thought all their glowing reviews were real.

Siteground no value


1. SiteGround Has Poor Specs


SiteGround GrowBig NameHero WordPress Turbo ChemiCloud WordPress Turbo Cloudways Vultr HF (2GB) Rocket.net Starter Plan
Type Shared Shared Shared Cloud Private cloud
Server Apache + Nginx LiteSpeed LiteSpeed Apache + Nginx Apache + Nginx
Cores/RAM Not listed 3 cores/3GB 3 cores/3GB (scalable to 6/6) 1 core/2GB 32 cores/128GB
Storage 20GB SATA Unlimited NVMe (US data center) 40 NVMe (9/11 data centers) 64GB NVMe 10GB NVMe
Object cache Memcached Redis Memcached Redis Pro Redis
PHP processor FastCGI LiteSpeed LiteSpeed FPM LiteSpeed
PHP workers CPU limits + suspensions Resource limits Resource limits Unlimited Unlimited
Database MySQL MariaDB MariaDB MariaDB MariaDB
CDN SiteGround CDN ($14.99/mo) QUIC.cloud ($.02-.08/GB) QUIC.cloud ($.02-.08/GB) $5/mo Cloudflare Enterprise Free Cloudflare Enterprise
CDN locations 176 81 81 285 285
Full page caching x
Smart routing Anycast Anycast Anycast Argo/Tiered Cache Argo/Tiered Cache
Optimize images Very limited QUIC QUIC Mirage/Polish Mirage/Polish
Mobile image resizing (for LCP) x x x
DNS Blocked by Google for 4 days Use QUIC’s DNS Use QUIC’s DNS DNS Made Easy (use Cloudflare) Cloudflare
Cache plugin SG Optimizer LiteSpeed Cache LiteSpeed Cache Use FlyingPress Use FlyingPress
Data centers 10 US + EU only 11 44 Served from Cloudflare edge
Bandwidth or monthly visits 100k 50k Unlimited* 2TB 50GB + 250k
Control panel Site Tools cPanel cPanel Complex Easy to learn
Email storage 10GB Unlimited Unlimited x x
Major incidents TTFB, DNS, CPU issues (denies it) 2011 node outage None None None
Support C B B C A
Migrations $30/site 1 free 10-200 free 1 free + $25/site Unlimited free
TrustPilot rating 4.6/5 4.6/5 5/5 4.5/5 4.9/5
Monthly price $3.99 (1 year) $9.98 (3 years) $6.98 (3 years) $30 (monthly) $25 (1 year)
Renewals $24.99/mo (1 year) $19.95/mo (1 year) $19.95/mo (1 year) $30/mo $25/mo


2. SiteGround Optimizer Does A Poor Job With Core Web Vitals

It also has ongoing compatibility issues.

SG Optimizer WP Rocket FlyingPress LiteSpeed Cache
Server-side caching x x
Object cache integration x x
Delay JavaScript x
Remove unused CSS x Inline Separate file Separate file
Critical CSS x
Preload critical images x x x
Exclude above the fold images By class/type By URL/class Automatic Automatic
Lazy load background images x Inline HTML lazy-bg class x
Add missing image dimensions x
Lazy load iframes x
YouTube iframe preview image x
Self-host YouTube placeholder x x x
Host fonts locally x x
Font-display: swap x
Preload links x
Bloat removal (beyond Heartbeat) x x (details) x
Lazy render HTML elements x x
Guest Mode x x x
Advanced cache control x x x
Gravatar cache x x x
Limit post revisions Delete all Delete all Keep some Keep some
CDN image optimization x x
CDN image resizing for mobile x x x
Documented APO compatibility x x x
Documentation Not detailed Good Not detailed Good
New features Infrequent Infrequent Frequent Frequent
Facebook group Join Join Join Join
CDN price $14.99/mo $8.99/mo $.03/GB $.02-.08/GB
Plugin price Free $59/year $60/year Free
Renewal price Free $59/year $42/year Free
View tutorial View tutorial View tutorial View tutorial

This is why you have to use FlyingPress, Perfmatters, or WP Rocket with SiteGround Optimizer to get better results. The closest thing to an “ideal setup” would be using SiteGround Optimizer for dynamic caching + Memcached, then another optimization plugin for most everything else.

LCP Issues

If you view the 4 parts of LCP, you’ll see why many SiteGround users have LCP issues. Their plugin can’t preload viewport images or remove unused CSS, SiteGround has a history of TTFB issues (40% of LCP), and their free CDN can’t cache dynamic content or resize images on mobile.


3. SiteGround’s CDN Is Inferior To Cloudflare APO

Even after version 2.0, SiteGround’s CDN is an inferior product to APO. However, they discontinued Cloudflare in hopes of paying SiteGround $14.99/mo instead of $5/mo for APO.

Cloudflare’s network has 100+ more data centers (285 instead of 176 on Google Cloud), 192 Tbps transfer speeds, a plethora of features, over 3,000 employees, and decades of experience with high performance/reliability on cdnperf.com. This is what you get with SiteGround’s CDN:

Siteground cdn free vs premium

There are already complaints and you have to use SiteGround’s unreliable DNS to use the CDN.

Siteground cdn slow


4. CPU Limits Suspend Your Account Until You Upgrade

If you’ve been with SiteGround long enough, you’ve probably run into CPU limits.

It certainly appears something is fishy considering countless people who originally had CPU limits on SiteGround moved away and they were fixed instantly (including myself). You can find SiteGround’s CPU limits on their hosting page when you hover over the “server resources” tab.

Siteground cpu limits

Most hosts throttle your bandwidth which makes your site slow and can cause 503 errors. But on SiteGround, you have to upgrade (to add resources) or they will send you an email warning and eventually take down your website. You can wait it out, try to fix it, upgrade plans, or leave.

  • Wait it out – your website will continue to be down until your CPU seconds are reset.
  • Fix it – follow my guide on reducing CPU, but there’s no guarantee you can actually fix it and SiteGround will never blame it on their own service. They’ll probably tell you it’s an issue with caching, scripts, bots, cron jobs, or plugins. Make sure you check error logs too.
  • Upgrade – upgrading to GrowBig/GoGeek may fix it, but never upgrade to SiteGround’s cloud hosting. It’s been seen time and time again that people who upgrade to their cloud hosting still face CPU issues. When you get warnings on GoGeek, it’s 100% time to move.
  • Leave – Vultr HF, LiteSpeed, and Rocket.net are all great options to reduce CPU. Vultr HF and Rocket.net use NVMe storage (and only about 10% of traffic actually hits your origin on Rocket who offloads most of it to Cloudflare). LiteSpeed is more efficient than Apache and NGINX. Many hosts use Redis which uses memory more efficiently than Memcached.

Siteground cpu usage limits

Siteground cpu limits joke

Siteground cpu limits leave

Siteground cpu limits database full

Siteground cpu limits attacks

Siteground cpu dance

Litespeed apache cpu usage


5. Their Cloud Hosting Isn’t Worth $100/mo

I’ve used it.

It’s overpriced, slow, and doesn’t fix CPU limits. I even added more cores/RAM and was still getting CPU issues (plus my site wasn’t crazy fast after doing it). There are better cloud hosts especially when you compare their technology and number of cores/RAM you get for the price. If you’re getting CPU limits on SiteGround’s GoGeek plan, do not upgrade to their cloud hosting.

Siteground cloud hosting cpu limits


6. Google Blocked SiteGround’s DNS For 4 Days

Below is SiteGround’s response when their DNS was blocked from Googlebot for 4 days.

In classic SiteGround fashion, they claimed no responsibility by saying “there is no blocking on our end.” But then 2 days later, they came out with a fix. SiteGround never advised customers to move to an external DNS. Many websites dropped in rankings or even disappeared from Google completely, resulting in a lot of lost time/money for customers. Feel free to look it up on Twitter. And to use SiteGround’s new CDN, you have to use their DNS. Is that a risk you’re willing to take?


7. History Of TTFB Issues

Backlinko’s 2019 TTFB test showed SiteGround had the slowest TTFB of all hosts tested.

Backlinko ttfb test

When SiteGround moved to Google Cloud, they originally used one of Google’s lowest tier machine families (N1). Yet on their blog, they said “using [Google’s] service will result in high speed for our clients’ websites.” Another false claim since their TTFB actually got much slower.

Google cloud machine families

SiteGround later moved to N2 in 2020 and is still using this machine family to date. While N2 is an improvement, it’s still a “balanced” machine family and isn’t as fast as the C2 machine family used on Kinsta and Elementor’s Cloud websites (although I don’t recommend those either for other reasons). SiteGround will deny their TTFB is slow, but independent people say otherwise:

Siteground fluctuating ttfb

Siteground slow ttfb

Siteground slow ttfb left


8. Controls Facebook Groups And Makes Legal Threats

The WordPress Hosting, WordPress Speed Up, WP Beginner, and WP Rocket Users Facebook Groups are all run by SiteGround’s employees or brand ambassadors. Hristo is even an admin for the WordPress Speed Up group. This is the only reason SiteGround is promoted everywhere.

Hristo admin of wordpress speed up

You’ll also see admins banning people and removing comments when other hosts are recommended, or if you speak negatively about SiteGround. They order other hosting companies to “disclose your relationship” yet the same admins pretend to be “SiteGround customers” by recommending them everywhere and acting like support agents, all while not disclosing their own relationship. Please, join the WP Speed Matters Facebook group instead.

Siteground bans in facebook groups

Siteground affiliate program terms and conditions
SiteGround sends cease and desist letters to people who write bad reviews, using an an NDA from their TOS
Siteground legal
This Reddit forum is just 1 case

Siteground hristo ama promotion


9. Renewals Are 6-7x After 1 Year

In the old days, you got the cheaper intro price for 3 years, plus they included a free migration.

They raised prices twice (once in 2018 and in 2020). Now you only get the intro price for 1 year and migrations cost $30. Prices got higher and the value of their service dropped significantly.

Upon renewal, monthly pricing increases from $6.99 to $14.99 (StartUp), $9.99 to $24.99 (GrowBig), and $14.99 to $39.99 (GoGeek). Yearly, that’s $179.88, $299.98, and $539.98. So if you’re on SiteGround’s hosting now, expect a large bill once your renewal prices come into play.

Siteground renewal pricing 1

If you can’t read it, it says:

The special initial price applies for the first invoice only. Once your initial term is over regular renewal prices apply.

Here was my bill for their cloud hosting after upgrading from CPU limits:

Siteground cloud hosting receipt


10. Harder To Move Away From Site Tools

Whether you like Site Tools or not, some hosts will charge you to move from it.

It was released weeks after cPanel increased prices and there were many complaints of bugs and missing features. It also didn’t roll out to some clients until over a year later.  SiteGround is quick to replace something when they increase prices – but expect you to stay when they do it.

Siteground site tools


11. Declined Support

I laughed when I noticed SiteGround’s support was some of their top Autocomplete results because they’ve made it overly difficult to find. Can’t even find their phone # on their website.

SiteGround’s support has gotten worse because:

  • It’s more difficult to reach.
  • Unwillingness to help fix CPU limit issues.
  • They added a long “scope of support” disclaimer.
  • They previously disabled live chat for people who use it too much.
  • They cut off entire countries from support when they were busy running sales.
Siteground support google autocomplete
SiteGround hid their support, so now people people are using Google


12. Attempted To Limit # Of Websites

In another attempt to increase their bottom line, SiteGround limited the number of websites you can host on each plan. This backfired and made a lot of people leave them. Although they eventually reversed this, it’s just another sneaky thing they tried to get customers to pay more.

Siteground unlimited websites


13. Removed Service In Unprofitable Countries

SiteGround suspended accounts from India, New Zealand, Singapore, Philippines, etc.

This hurt a lot of affiliates – it was sad seeing so many members of the Bloggers Passion Facebook Group (mostly Indians) hurting financially after SiteGround canceled their affiliate accounts. Even if you don’t do affiliate marketing, consider how it affected other people’s lives.

Siteground suspends indian accounts


14. Unsanctioned Migration To Google Cloud

A while back, SiteGround moved customers to Google Cloud without warning.

Many people were hesitant to host their websites with one of the biggest data harvesting companies in the world. But SiteGround pulled out their excuses on how they follow GDPR, their information is still protected, blah blah blah. The bottom line is they didn’t give a warning (or an option) not to use Google Cloud. This isn’t what they signed up for, but there’s no choice.

Siteground google cloud concerns


15. 4 LiteSpeed/Cloud Hosts That Are Better Than SiteGround

ChemiCloud – faster LiteSpeed hosting, faster NVMe storage, and a perfect 5/5 star TrustPilot rating with several reviews of people who either moved or were about to purchase SiteGround. No need to buy a premium cache plugin since you’ll use the free LiteSpeed Cache which does a better job with web vitals. QUIC.cloud’s CDN is also faster (and often cheaper) than SiteGround which you can configure using my tutorial. And you’re much less likely to have to upgrade from CPU limits since LiteSpeed is more efficient and they don’t have strict limits. It’s cheaper, faster, and scalable since you can add CPU cores/RAM using their Turbo+ Boost add-on if traffic grows. NameHero is very similar but they cost more and only use NVMe storage in their US data center. Hostinger/GreekGeeks have many scam reports if you look at their TrustPilot reviews or Reddit.

Chemicloud gtmetrix reportWhich web server do you use recommendLitespeed cache litespeed serverLitespeed litespeed cache quic. Cloud
Chemicloud vs sitegroundChemicloud pro feedbackChemicloud speed ui supportSiteground vs chemicloud comparisonWhich web server do you useLitespeed on litespeed serverLitespeed cache vs. Wp rocket

Scala’s Entry WP Cloud plan – a more powerful shared/hybrid LiteSpeed hosting plan with no limits on CPU cores/RAM, dedicated resources, isolated environment, and a server firewall. You still get NVMe storage (but only in their US data center) and Redis. Also has a near perfect 4.9/5 rating on TrustPilot with people who moved from SiteGround. Unlike ChemiCloud/NameHero, Scala uses a custom built SPanel which uses less resources with more functionality than cPanel.

Scala hosting gtmetrix report

Cloudways – similar to Rocket.net between cloud hosting, NVMe, MariaDB, Cloudflare Enterprise, and they use Redis Object Cache Pro. However, their Cloudflare Enterprise costs $5/mo and doesn’t have APO, they use PHP-FPM instead of LiteSpeed’s faster PHP, support is worse, and they were acquired by DigitalOcean who raised prices. Still faster than SiteGround (including SG’s cloud hosting) and I was using the Vultr High Frequency plan before Rocket.net.

Siteground to cloudways shoutout

Siteground vs cloudways vultrCloudways to siteground adminSlow ttfb siteground
Wp engine to cloudways switchSiteground to cloudways dns issueSiteground to cloudways cpu usage

Rocket.net – if the fastest hosting means fastest TTFB, Rocket.net averages <100ms globally. And with TTFB affecting 4/6 user metrics in PSI, this can lead to a huge improvement in core web vitals as people have seen a 500% faster TTFB (and 200% – 450% faster LCP). The reason Rocket.net is faster is because both their hosting + free Cloudflare Enterprise have better specs + features compared to SiteGround, Kinsta, Cloudways, and 100ms is also 4x faster than WPX. If you have an international audience or WooCommerce site, you’re not going to beat Rocket.net’s performance. Their hosting is easy, it’s $1 your 1st month, and they have awesome support with all 5/5 TrustPilot reviewsunlimited free migrations. This is why I use & recommend Rocket.net.

Siteground to rocket. Net

Keycdn global ttfb
KeyCDN measures TTFB in 10 global locations
Omm pagespeed insights
Your hosting/CDN are the 2 main TTFB factors and affect all these

Siteground to cloudways to rocket. Net 2Rocket. Net no competitionKinsta to rocket. Net migrationRocket. Net vs kinstaKinsta to rocket. Net ttfb redisRocket. Net is amazingRocket. Net trustpilot review

Rocket. Net vs siteground commentSiteground to rocket. Net post 2Rocket. Net facebook review 1Moved to rocket. Net vs sitegroundRocket. Net positive reviewBluehost to cloudways to rocket. NetRocket. Net vs cloudways vultr hf trustpilot review

SiteGround has more reviews, but most of them are coming from Bluehost, GoDaddy, and HostGator. You won’t find 1 review of someone who switched to SiteGround from ChemiCloud, Scala, or Rocket.net if you search SiteGround’s 11,000+ reviews (which are solicited by support).

Chemicloud trustpilotScala hosting trustpilot
Cloudways trustpilotRocket. Net trustpilot
Namehero cloudways rocket. Net
Chemi or NameHero for shared LiteSpeed, Scala or Cloudways for cloud, Rocket.net outperforms them all

Yep, these are affiliate links. But it would be a lot easier for me to tell you how “great” SiteGround is than to steer you somewhere else. I’m trying to be honest and I’m also open to your feedback/questions if you need help: tom(at)onlinemediamasters.com.


Bye SiteGround

I’d probably be close to $1 million if I still endorsed them.

I was getting $150/sale with SiteGround. As of writing this, I get $50/sale with ChemiCloud. The difference is people are happy with them since you’ll only see 1 sale got declined. If changing recommendations means less money, so be it. That’s why my blog got popular in the 1st place.

Siteground total affiliate commissions


What’s Your Experience With Them?

If SiteGround works for you, by all means keep using them. But even if their service was good, there’s no way I would support a company who acts like the police, makes a mess, then covers up their tracks with misinformation. The hosting/affiliate marketing space is bad enough as it is.

Avoid siteground

Cheers to the truth,


Does SiteGround have a slow TTFB?

There have been numerous complaints about SiteGround's slow TTFB in Facebook groups, but many of these posts are deleted since many FB groups are moderated by SiteGround.

Why are SiteGround's prices so high?

SiteGround increased prices twice, once in 2018 and once in 2020. They have also made several changes to cut costs and increase their bottom line, such as disabling live chat and moving priority support to GoGeek. SiteGround is simply trying to increase their profits.

How do I fix CPU usage limits on SiteGround?

Disable WordPress heartbeat, block bad bots, looks for slow queries and error logs, configure a solid cache plugin, offload resources to CDNs, and be careful when using WooCommerce and slow page builders on shared hosting. However, many times you can't fix CPU usage on SiteGround and they tell you to upgrade while holding your site hostage.

What happened to SiteGround's good support?

SiteGround hid their support in the dashboard and added a long scope of work disclaimer to reduce the level of support compared to what they used to offer.

Is SiteGround a good choice in 2023?

My opinion is no. The company is going downhill and the amount of complaints about them in Facebook Groups has increased. They call their changes improvements, but independent forums say otherwise.

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  1. IF siteground has taken down a site because of CPU limits
    what can I do to move to another site? How do I get my files from them?

    • You may be able to access the files you need in Site Tools but not 100% sure.

      Otherwise, you have to ask them for temporary resources (explaining your situation, at least so you have access to your site) or wait until your CPU limits reset.

  2. As someone who worked for them as a tech support agent I can confirm you’ve hit the nail on the head with all points. The only exception is the point about fake reviews. They definitely exist but no one from the actual tech support team was ever asked to post positive reviews as far as I’m aware. I think that was just marketing and the same people responsible for the social media channels.

    To pull the curtain a bit more, the company is a complete mess internally. The representatives on chat either have 0 tech knowledge or are very talented but never get a chance to rise to a tech position and thus are completely demotivated. Chat operators are also extremely limited in terms of what they can see and do.

    Tech support is also a joke. Everything is becoming automated and the new Site Tools system is so locked down the only way to solve issues is to contact the devs who are the only ones that have full access. It’s incredibly inefficient.

    They also laid off half the Tech Support team in the shadiest way possible, completely disregarding the contracts that they had signed. As a result the team morale is incredibly low and no one is motivated in the slightest. Almost all the people who actually knew what they were doing have left the team.

    So if you ever contact the support team and feel the responses are inadequate, that’s the reason why. It also doesn’t help that all the supervisors recommend you BS your way around a client’s request/question instead of actually properly addressing it.

    Ever since they started implementing Site Tools the company is a complete mess internally and there are rumors it’s in preparation to sell it off to a bigger organization.

    So, as someone who spent a number of years working for and watching the company go downhill, definitely look for other hosts or move your sites elsewhere asap.

  3. I have an agency with over 120 client sites on SiteGround and we’ve been having more and more problems that point to their hosting direction, another GoDaddy bottom feeder (IMO), and they keep point to my client websites traffic. But all records, including theirs, do not collaborate their solutions.

    • That’s a lot of sites. I found one of the biggest problems is that when there is an issue, they will rarely admit it, if ever… so it becomes a guessing game. Hope you find a good alternative because there are definitely better ones out there.

  4. Soon they’ll be under investigation of money laundering and illegal sponsorship of political parties in Bulgaria/ I hope so/..Just to mention, they’re in close connection with NEXO / who are under investigation in US and Bulgaria/to influencing political landscape in Bulgaria, by donating huge amounts of money to two political parties DB and PP , which are basically political projects of one of the biggest oligarchs in Bulgaria Ivo Prokopiev.


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